Frequently Asked Questions
Everything you need to know about your Juicy Couture order
What are your shipping options within the UK?
We offer Standard Delivery (3-5 working days) and Next Day Delivery for orders placed before 2pm. Free standard shipping is available on all orders over £100.
How do I return my velvet tracksuit if it doesn't fit?
We offer a 30-day return policy. Items must be unworn, with all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How should I care for my Juicy Couture velour garments?
To maintain the signature softness, we recommend machine washing inside out on a cold, gentle cycle and tumble drying on low or laying flat to dry. Avoid using fabric softeners.
Do you offer international shipping outside of the UK?
Currently, this store specifically services the UK. However, we have dedicated international sites available for customers shopping from the US, Europe, and other global regions.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer buy-now-pay-later options via Klarna and Clearpay, as well as PayPal and Apple Pay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.